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Return Guide

Good news! If you are not entirely satisfied with your purchase, we're here to help!


WHAT ITEM CAN BE RETURN?

Nutty provide returns for ALL item, except the following non-returnable items: Specifically stated non-returnable items, On sales item, accessories, swimwear, stocking, discounted item(s) using discount codes (unless specified returnable), Pre-order items (unless specified returnable),  orders made with account credits, and free gifts by Nutty.

WHAT WILL I RECEIVE IN THE CASE OF RETURN

You are welcomed to return us your purchased item, the amount paid will be transferred as RETURN CREDITS in your registered account that can be used on your next purchase! (We only refund in credit term. No cash refund(s) are allowed).

Processing fees: 

A processing fee of total RM 7 will be charged per item when returning any item back to us. Therefore, customers will receive: Return Credit Note = Item price - (minus) Initial Shipping Costs*

 WHAT IS MY RETURN PERIOD AFTER PURCHASED

Return period: Return Item(s) must be shipped/posted out within 12 working days of receipt. Our team will follow up the tracking number that is provided by you!


3 EASY STEPS TO RETURN

Please read through our return policy:  Check here


Use the template below and email us at <nuttyofficial.return@outlook.com>

EMAIL SUBJECT: RETURN REQUEST

ORDER CODE: 

PRODUCT(s) NAME:

TRACKING NUMBER: 

Address: Do contact our team for the return address:

Customer Service

We have plenty ways for you to reach us!
a. Email: nuttyofficial@outlook.com
b. Instagram DM: nuttyofficial
c. Facebook: www.facebook.com/NuttyMalaysia
d. Fill up our contact form: http://www.nuttyofficial.com/a/contact-form
e. Wechat: nutty_official



*You are agreed to our Return Policy as you return the item. Please refer to our RETURN POLICY!


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Much love,

N u t t y