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Frequently Asked Questions

  1. Contact Nutty Team
  2. Purchase & Payment Related
  3. Order Related
  4. Shipment and Order Tracking Related
  5. Return & Exchange
  6. Free Gifts Related
  7. Laundry Guide

1. Contact Nutty Team

How to Contact Us
 We have plenty ways for you to reach us!
a. Email: nuttyofficial@outlook.com
b. Instagram DM: nuttyofficial
c. Facebook: www.facebook.com/NuttyMalaysia
d. Fill up our contact form: http://www.nuttyofficial.com/a/contact-form
e. Wechat: nutty_official


2. Purchase & Payment Related

How to Purchase
You may purchase through our website by adding the item you want to the shopping cart and proceed to checkout for payment when you're done.
Wish to purchase in a more interactive way? YES, You may purchase from us through
  1. Instagram Direct Message DM: nuttyofficial
  2. Facebook: www.facebook.com/NuttyMalaysia
  3. Wechat: nutty_official
What Payment Methods do Nutty support
We have 3 payment methods available:
1. PayPal: PayPal account, Debit Card, Credit Card
2. Bank transfer: Bank Counter / ATM / Cash Deposit machines / Online Banking transfer
3. Cash on Delivery
Useful link: http://nuttyofficial.com/pages/payment-methods


3. Order Related

Is my Order successful
All successful order transactions will be receiving an order confirmation email within 30 minutes of purchase.
If you did not receive any, kindly check your order summary in or proceed to your email .
Alternatively, please do not hesitate to contact our Nutty Team if you have any question: nuttyofficial@outlook.com
What is my Account Credit
Account credit is the amount of RM will be stored in your account at our site which can be used to purchase items from us.
As you purchase from our website, every RM 3 you spent will be entitled and received as RM 0.01 credits in your account!
Also, as you return your purchases back to us, the amount paid will be transferred as credits which can be used on your next purchase! (We only refund in credit term. No cash refund(s) are allowed).
Is my Order amendable
All successful or confirmed order is not amendable. If payment made, we only offer refund in terms of credit note.
How long will my order(s) hold before payment
Please ensure to make your payment within 1 day once you have made your order. All UNPAID Order(s) will be cancelled automatically after 1 day.


4. Shipment and Order Tracking Related

What is the shipping method do Nutty support
We support free delivery for parcel(s) ships within Malaysia.
There are two shipping methods for the parcels to be delivered,
1. Malaysia Pos Laju Delivery
2. Cash on Delivery: Within Klang Valley - Subang Area
For more information: http://nuttyofficial.com/pages/shipping-methods
How long it takes for my parcel to be shipped
We ship parcels during every working day once the order and payment have been successfully confirmed.
For successful order confirmed before 1:00 P.M, the parcel(s) will be shipped on the same working day. Otherwise, it will be shipped on the next working day.
Region
Estimated Delivery Time
(Working Days)
WEST MALAYSIA
1 - 3
EAST MALAYSIA
2 - 3

Where to find my tracking number
Tracking numbers will be provided once our team have shipped your parcel.
a. A notification email will be sent to you along with your order tracking number provided by us.
b. Find & Track your parcel by logging in to your account at our site: My account > Select the parcel's order ID > Find your tracking number under fulfilment (below Remarks box)

How to track my parcel
We ship all parcel using Malaysia Pos Laju Delivery.
Please allow up to 2 working days for the parcel to be trackable!
Kindly visit our useful link for TRACK MY PARCEL: Check here
Why Pos Laju tracking system show 'Record Not Found'
Based on our past experience, if you get "Record Not Found" while tracking your parcel, that could mean the post office has not scanned the slip yet or probably they are in the midst of upgrading their online tracking system. 
Alternatively, you may also try tracking your parcel using: http://www.expresstrack.net/
If you are not able to view your tracking info through all the recommended methods, you shall contact Poslaju Customer Service at 1 300 300 300 as they will be able to assist you with the information you could not find online.
Please do not hesitate to contact Our customer service team if you have any question! We are here to asist you: http://www.nuttyofficial.com/a/contact-form


5. Return & Exchange

What can be returned/exchanged
Nutty provide returns/exchange for ALL item, except the following non-returnable items: Specifically stated non-returnable items, On sales item, accessories, swimwear, stocking, discounted item(s) using discount codes (unless specified returnable), Pre-order items (unless specified returnable), and free gifts by Nutty.

Exchange an item is the exact same as return an item. Additionally, you may exchange an item for only once - either exchange your purchased item on different sizes/exchange to different item that has lower or equal price to your exchanged item (differences will be transferred as your credit)
Contact with our team before you exchange and our team will further assist you immediately!
How to return/exchange
We provide return/exchange within 12 days of the receipts.
We have easy-return-policy with 3-easy return steps only!
Essential links have been provided below,
Please do read through our RETURN POLICY: https://nuttyofficial.com/legal/return-policy
Return guide that may assist you! 3-Easy-Return-Steps: https://nuttyofficial.com/pages/return-guide
What will I receive in case of return
ou are welcomed to return us your purchased item, the amount paid will be transferred as RETURN CREDITS in your registered account that can be used on your next purchase! (We only refund in credit term. No cash refund(s) are allowed).
Processing fees:
A processing fee of total RM 7 will be charged per item when returning any item back to us. Therefore, customers will receive: Return Credit Note = Item price - (minus) Initial Shipping Costs*



6. Free gifts Related

How to obtain Free Gifts
We are constantly refreshing our free gifts collection, check below links for more information:
Update gallery on our free gifts: http://www.nuttyofficial.com/pages/free-gifts
Details on every free gifts: http://www.nuttyofficial.com/collections/free-gifts

As when you are entitled to obtain your gift from us, you may select your gift upon checkout during payments process


7. Laundry Guide

What is the recommended laundry guide to take care of the goods purchased from Nutty
Below is the laundry guide to take care of your apparels purchased from us.